Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2025
Overview
FAANGUARD LLC ("we," "us," or "our") operates the website faanguard.com and provides interview preparation and career coaching services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or book our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information You Provide
When you book a session with FAANGUARD LLC, we collect the following personal information:
- Email address — Required for booking confirmation, session details, and communication
- Phone number — Required for promotional tracking and optional session reminders
- Timezone — Required for accurate session scheduling
Information Collected Automatically
When you visit our website or book a session, we automatically collect:
- IP address — Used for promotional tracking to prevent abuse of first-booking discounts
- Browser and device information — For website functionality and security
Payment Information
We do not collect or store your payment card information. All payment processing is handled securely by Stripe, Inc., a PCI-DSS compliant third-party payment processor. Please refer to Stripe's Privacy Policy for information on how they handle your payment data.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery — To schedule, confirm, and conduct coaching sessions
- Communication — To send booking confirmations, session links, calendar invites, and transactional emails
- Promotional Tracking — To determine eligibility for first-booking discounts by cross-referencing email, phone, and IP address against previous bookings
- Fraud Prevention — To detect and prevent abuse, fraudulent bookings, and promotional misuse
- Legal Compliance — To comply with applicable laws, regulations, and legal processes
We do not use your information for marketing purposes. We will not send you promotional emails, newsletters, or advertisements unless you explicitly opt in to receive them.
Data Storage & Security
Your personal information is stored securely in Amazon Web Services (AWS) infrastructure located in the United States. We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security audits and monitoring
- Hashing of sensitive identifiers (email, phone, IP) for promotional tracking
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for accounting and legal compliance purposes.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Third-Party Services
We use the following third-party services to operate our business:
Stripe (Payment Processing)
All payment transactions are processed by Stripe, Inc. We do not store your credit card information. Stripe's use of your personal information is governed by their Privacy Policy.
Google Calendar (Session Scheduling)
We use Google Calendar to create and manage session appointments. Session details (date, time, session type) are stored in Google Calendar. Google's use of your information is governed by their Privacy Policy.
Amazon Web Services (Data Storage)
We use AWS DynamoDB and other AWS services to store booking data. AWS's use of your information is governed by their Privacy Policy.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete information
- Deletion — Request deletion of your personal information (subject to legal retention requirements)
- Objection — Object to processing of your personal information for certain purposes
- Portability — Request transfer of your information to another service provider
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.